December 22, 2010 | By Marcia Hofmann

Wikileaks Mirror Taken Down: Host Buckles Under Demands from Upstream Provider

Wikileaks isn't the only site struggling to stay up these days because service providers are pulling their support. It appears that at least one person who wants to provide mirror access to Wikileaks documents is having the same trouble.

Recently we heard from a user who mirrored the Cablegate documents on his website. His hosting provider SiteGround suspended his account, claiming that he "severely" violated the SiteGround Terms of Use and Acceptable Use Policy. SiteGround explained that it had gotten a complaint from an upstream provider, SoftLayer, and had taken action "in order to prevent any further issues caused by the illegal activity."

SiteGround told the user that he would need to update his antivirus measures and get rid of the folder containing the Wikileaks cables to re-enable his account. When the user asked why it was necessary to remove the Wikileaks folder, SiteGround sent him to SoftLayer. The user asked SoftLayer about the problem, but the company refused to discuss it with him because he isn't a SoftLayer customer. Finally, SiteGround told the user that SoftLayer wanted the mirror taken down because it was worried about the potential for distributed denial of service (DDOS) attacks. When the user pointed out that no attack had actually happened, and that this rationale could let the company use hypothetical future events to take down any site, SiteGround said that it was suspending the account because a future DDOS attack might violate its terms of use.

If this sounds like a lame excuse, that's because it is a lame excuse. It's incredibly disappointing to see more service providers cutting off customers simply because they decide (or fear) that content is too volatile or unpopular to host. And the runaround that this user received from his host and its upstream provider demonstrates the broader problems with the lack of any real transparency or process around such important decisions.

Internet intermediaries — whether directly in contract with their users or further up the chain — need to stick up for their customers, not undermine their freedom to speak online. As we've said before, your speech online is only as free as the weakest intermediary.

This incident shows that censorship is a slippery slope. The first victim here was Wikileaks. Now it's a Wikileaks mirror. Will a news organization that posts cables and provides journalistic analysis be next? Or a blogger who posts links to news articles describing the cables? If intermediaries are willing to use the potential for future DDOS attacks as a reason to cut off users, they can cut off anyone for anything.

EFF urges SiteGround, SoftLayer and other service providers to champion user rights and say no to online censorship.


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