What Can Time Warner Cable Do Worse?

If you live in New York City — or follow anybody on Twitter who lives in New York City — you have probably heard plenty about Time Warner Cable's Customer Service. That's the joke behind the gripe site TWCCustomerService.com, which looks a lot like a Time Warner site but asks: "What Can We Do Worse?"

It seems like everybody gets the joke but Time Warner Cable itself. The company is also exploiting free speech's weak links by going after each of the social media accounts associated with the website ,one by one. The site is still alive (and still very funny), but its YouTube account and several of its Twitter accounts have been shut down.

Time Warner Cable should instruct its lawyers to look up the Streisand Effect: the phenomenon by which an attempt to suppress information results in wider dissemination of that information.

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April 5, 2013