The tech giant known for its laptops and printers made a controversial decision to quietly trigger a digital lock in the September firmware update. After the update, any customer who attempted to print with a non-HP cartridge would deactivate the printer and receive a cartridge replacement warning. The printer would not resume working until an HP brand cartridge was inserted.

"We should have done a better job of communicating about the authentication procedure to customers, and we apologize," HP said in a corporate blog post last Thursday.

Tuesday, October 4, 2016
The Washington Post

Related Issues