As EFF's Rainey Reitman tells it, they tried multiple vendors, none of which met their standards. "We don't want to wait around for some third-party vendor to answer tickets, which could take days or weeks," Reitman tole me. "And we think it's particularly important because when our members and friends can't effectively contact Congress, that's a breakdown in democracy. Members of Congress need to know the opinions of their constituents. They are there to represent us. We need to make sure they hear from us, often and dependably."
Friday, April 18, 2014